{"id":14291,"date":"2023-10-22T13:24:27","date_gmt":"2023-10-22T17:24:27","guid":{"rendered":"https:\/\/cocktailhammer.com\/?page_id=14291"},"modified":"2023-11-06T21:23:43","modified_gmt":"2023-11-07T02:23:43","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/cocktailhammer.com\/refund-and-return-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\n<p>Thank you for shopping at Skateboard Salad. We aim to ensure our customers are satisfied with their purchases.<\/p>\n\n\n\n<p>Our products are primarily fulfilled through print-on-demand services, including <a href=\"https:\/\/printify.com\" target=\"_blank\" rel=\"noopener\">Printify<\/a> and other print-on-demand services, which come with specific return limitations. Please read our policy carefully to understand your rights and obligations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Print-on-demand orders<\/h2>\n\n\n\n<ul>\n<li><strong>Nature of Products:<\/strong> Our print-on-demand providers produce items uniquely once ordered. Due to this bespoke approach, certain return reasons, such as a change of mind or ordering the wrong size or color, aren&#8217;t supported.<\/li>\n\n\n\n<li><strong>Damaged or Erroneous Products:<\/strong> In cases where you receive a damaged item or one with manufacturing errors, our print-on-demand providers typically offer replacements or refunds if reported within 30 days of delivery. Clear photographic evidence is required for such claims.<\/li>\n\n\n\n<li><strong>Refund Process:<\/strong> Refunds due to manufacturing errors or damages are initially issued to our account with the print-on-demand service. We then ensure the transfer to your original payment method.<\/li>\n\n\n\n<li><strong>Print Placement Tolerance:<\/strong> For Direct-to-Garment (DTG) products, a minor variance of up to 0.5&#8243; in print placement is acceptable and not considered a defect.<\/li>\n\n\n\n<li><strong>Undeliverable Orders:<\/strong> For orders that cannot be delivered successfully, we provide the options for a replacement (with an added charge) or a partial refund.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Return period<\/h2>\n\n\n\n<p>All returns or exchanges must be initiated within 30 days from the date of purchase. After this period, we cannot offer a refund or exchange.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Eligibility for return<\/h2>\n\n\n\n<ul>\n<li><strong>Condition:<\/strong> Items should be unused, in the same condition received, and in the original packaging. Proof of purchase is mandatory.<\/li>\n\n\n\n<li><strong>Exemptions:<\/strong> The following items cannot be returned:\n<ul>\n<li>Perishable goods (food, flowers, newspapers, or magazines)<\/li>\n\n\n\n<li>Intimate or sanitary goods<\/li>\n\n\n\n<li>Hazardous materials, flammable liquids, or gases.<\/li>\n\n\n\n<li>Gift cards and downloadable software products<\/li>\n\n\n\n<li>Specific health and personal care items<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Partial refunds<\/h2>\n\n\n\n<p>Situations where only partial refunds are granted include:<\/p>\n\n\n\n<ul>\n<li>Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records<\/li>\n\n\n\n<li>Books with evident wear<\/li>\n\n\n\n<li>Items not in their original state, damaged, or with missing parts are not due to our error<\/li>\n\n\n\n<li>Items returned after the 30-day period<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Assistance<\/h2>\n\n\n\n<p>For queries or clarifications related to refunds and returns, please visit our <a href=\"\/contact\">contact page here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thank you for shopping at Skateboard Salad. We aim to ensure our customers are satisfied with their purchases. Our products are primarily &#8230; <a title=\"Refund and Return Policy\" class=\"read-more\" href=\"https:\/\/cocktailhammer.com\/refund-and-return-policy\/\" aria-label=\"Read more about Refund and Return Policy\">Read more<\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/cocktailhammer.com\/wp-json\/wp\/v2\/pages\/14291"}],"collection":[{"href":"https:\/\/cocktailhammer.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cocktailhammer.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cocktailhammer.com\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/cocktailhammer.com\/wp-json\/wp\/v2\/comments?post=14291"}],"version-history":[{"count":4,"href":"https:\/\/cocktailhammer.com\/wp-json\/wp\/v2\/pages\/14291\/revisions"}],"predecessor-version":[{"id":18825,"href":"https:\/\/cocktailhammer.com\/wp-json\/wp\/v2\/pages\/14291\/revisions\/18825"}],"wp:attachment":[{"href":"https:\/\/cocktailhammer.com\/wp-json\/wp\/v2\/media?parent=14291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}