Refund and Return Policy

Thank you for shopping at Skateboard Salad. We aim to ensure our customers are satisfied with their purchases.

Our products are primarily fulfilled through print-on-demand services, including Printify and other print-on-demand services, which come with specific return limitations. Please read our policy carefully to understand your rights and obligations.

1. Print-on-demand orders

  • Nature of Products: Our print-on-demand providers produce items uniquely once ordered. Due to this bespoke approach, certain return reasons, such as a change of mind or ordering the wrong size or color, aren’t supported.
  • Damaged or Erroneous Products: In cases where you receive a damaged item or one with manufacturing errors, our print-on-demand providers typically offer replacements or refunds if reported within 30 days of delivery. Clear photographic evidence is required for such claims.
  • Refund Process: Refunds due to manufacturing errors or damages are initially issued to our account with the print-on-demand service. We then ensure the transfer to your original payment method.
  • Print Placement Tolerance: For Direct-to-Garment (DTG) products, a minor variance of up to 0.5″ in print placement is acceptable and not considered a defect.
  • Undeliverable Orders: For orders that cannot be delivered successfully, we provide the options for a replacement (with an added charge) or a partial refund.

2. Return period

All returns or exchanges must be initiated within 30 days from the date of purchase. After this period, we cannot offer a refund or exchange.

3. Eligibility for return

  • Condition: Items should be unused, in the same condition received, and in the original packaging. Proof of purchase is mandatory.
  • Exemptions: The following items cannot be returned:
    • Perishable goods (food, flowers, newspapers, or magazines)
    • Intimate or sanitary goods
    • Hazardous materials, flammable liquids, or gases.
    • Gift cards and downloadable software products
    • Specific health and personal care items

4. Partial refunds

Situations where only partial refunds are granted include:

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  • Books with evident wear
  • Items not in their original state, damaged, or with missing parts are not due to our error
  • Items returned after the 30-day period

5. Assistance

For queries or clarifications related to refunds and returns, please visit our contact page here.

Frequently asked questions (FAQ)

Cocktail Hammer is a mixology-centric website that provides an extensive array of resources for home bartenders, professional mixologists, and cocktail enthusiasts. Here are some responses to the most frequently asked queries to help enhance your cocktail crafting skills.

To start home bartending, you'll need a few key tools. A cocktail shaker is essential for mixing drinks, and a jigger will help you measure the ingredients accurately.

A bar spoon is useful for stirring and layering drinks, while a strainer ensures a smooth, sediment-free cocktail.

A muddler is important for crushing herbs or fruit, and a citrus peeler or zester is useful for adding garnishes. Finally, you may want a good-quality knife and chopping board for preparing ingredients.

There are a few key techniques that are critical for home bartending. Shaking is a common technique used to mix, chill and dilute drinks quickly. Stirring is used when you want to maintain the clarity of the drink while still mixing the ingredients. Muddling is used to extract flavors from fresh ingredients like herbs or fruit.

Layering is another technique that involves carefully adding different liquors or mixers so that they sit in separate layers. Finally, garnishing not only makes your cocktail visually appealing but can also enhance its flavor.

Proper storage and maintenance of your liquors and mixers can extend their shelf life and preserve their quality. Unopened bottles of spirits are stable and can be stored for many years. Once opened, they should ideally be consumed within 1-2 years.

Store spirits in a cool, dark place, upright, to prevent the alcohol from breaking down the cork. Liqueurs should be stored similarly, but keep in mind they have a shorter shelf life due to their sugar content. Vermouth and other wine-based aperitifs should be refrigerated after opening and consumed within 1-2 weeks.

Mixers, too, should be refrigerated after opening and used within the recommended timeframe on the label. Fresh ingredients like lemons, limes, and herbs should be bought regularly to ensure they are always fresh when used in your drinks.